A Google user
I was using this service in London for a year and was 100% satisfied. After their merged with Zipjet last month they delayed an order for a week without any explanation but decided to give them another chance. I have booked a collection and it has now been rescheduled twice. I will not use them again, very disappointed as it was a great customer experience so far
8 people found this review helpful
Laundrapp (Ops) Limited
October 22, 2019
Dear Vasileios,
Thank you for your recent feedback.
We have faced some logistics issues since the merge, but are confident that we are fixing these every day, and the service is ultimately getting better for our customers. This does not excuse the poor service we have provided, and I am so sorry to see that you have been affected by this.
Ayumi Christoph
Great first experience. My dry cleaning was picked up promptly and delivered on time. The whole process was very easy, and I especially appreciate not having to leave my house as I'm at a higher risk for COVID. The one thing that could have been improved is the availability - the soonest I was able to get my dry cleaning picked up was over a week from the date I booked it. My items came back in great condition, and the stains I feared would be permanent had come out too. Very happy overall.
8 people found this review helpful
Laundrapp (Ops) Limited
October 19, 2020
Thank you so much for the 4 stars! We sincerely appreciate your feedback and If you have any suggestions on how we could improve your user experience, please don't hesitate to let us know.
Martyn Atkins
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I thoroughly detest the new app. Unresponsive and difficult to navigate. Bring back the old one, please. UPDATE: Still not as good as the old one. I used to get real-time info on collections, which helped me and the agent. Not any more: so time is wasted while I get my laundry ready. Please bring back the old design and functionality.
16 people found this review helpful
Laundrapp (Ops) Limited
September 22, 2020
Hi Martyn, I'm sorry to hear that you're having issues with the new app, we'll be releasing an update soon to fix all the ongoing issues, Thank you for your patience and support!